PORTLAND AREA (503) 678-5525 TOLL FREE (877) 678-5525

Job description - Inside Sales Representative

This position supports ongoing customer sales and develops new sales opportunities by researching and identifying potential accounts, soliciting new accounts, building rapport with customers, providing technical information and explanations, and preparing quotations. The position will quantify customer requirements and work with the sales team to help create and follow up on work in progress by providing customers with complete and timely updating, forecasting, and sales status reports.

Essential Duties and Responsibilities:

The requirements below represent the required knowledge, skill, and/or ability.

  • Responsible for gathering customer requirements, providing technical feedback on projects, and working with internal teams to create and deliver accurate quotations.
  • Plan, manage, coordinate, and follow up on customer telephone calls, e-mails, and appointments.
  • Act as a point of contact between internal communications, including sales, engineering, planning, production, accounting, and administration.
  • Manage the sales process from quotation to purchase orders (PO) through completion and delivery to the customer.
  • Work with engineers to generate Bills of Material (BOM).
  • Provide complete, accurate, and timely updating, forecasting, and sales status reports.
  • Ensure accurate receipt of customer orders and seamless handoff to planning and production departments.
  • Monitor orders to ensure customer expectations for delivery are communicated and met.
  • Investigate and resolve customer issues regarding product and/or service delivery; communicate status to customers.
  • Oversee customer projects and act as a point of contact for OEM customers.
  • Provide support for meetings to track progress on project milestones and to track and resolve issues.
  • Maintain an organized customer database, as well as put together project files as needed.
  • Responsible for following the current policies and procedures for tracking activities in the sales database.

Competencies:

  • Promote and maintain a high standard of customer service at all times.
  • Ability to maintain and continually develop accurate GK product and OEM capabilities knowledge.
  • Must be well-organized in a fast-paced, high-pressure environment.
  • Strong organization and time management capabilities and exceptional attention to detail.

Education and Experience:

Experience in Agriculture, Equipment, and/or Manufacturing is preferred. A degree from a two—or four-year technical college or university or an equivalent combination of education and work experience is also required.

General Office Computer Skills:

To perform this job successfully, an individual should be an experienced user of the Microsoft Office Suite and have experience with customer relationship management (CRM) tools. You must multitask and manage your priorities, with the customer always first. In this position, you will play a fundamental role in achieving our ambitious sales and revenue growth objectives by supporting our Sales team.

Language Skills:

Ability to read, analyze, and interpret quotes and reports. Ability to correspond, effectively present information, and respond to questions from employees, management, vendors, and customers. Bilingual Spanish/English preferred. This Sales and Customer Service position focuses on understanding and meeting or exceeding the customer's needs. Much of the contact is via telephone, so it requires excellent phone skills and the ability to maintain a high degree of vocal enthusiasm and politeness. The Sales Support Specialist must work with each department within the organization and be a team player to succeed.

Responsibilities/Duties:

  • Excellent sales and customer service skills.
  • Develop customer quotations and write Sales Orders within the computerized system.
  • Ability to schedule, meet timelines, and set priorities throughout the day.
  • Monitor the progress of projects to ensure on-time completion and follow-up as needed while keeping customers informed and updated on any anticipated changes.
  • Review and follow up on pending quotes and work in progress to meet on-time delivery dates.
  • Build long-term relationships with our customers – so they continue to order from GK Machine.
Phone: (877) 678-5525 | 10590 Donald Road NE | PO Box 427 | Donald, Oregon 97020-0427 email facebook googleplus youtube linkedin Copyright © GK Machine Inc. All Rights Reserved.